Support
We are glad to help
Questions, trouble with the app, or something you need to tell us. A real person reads every message.
Write to us: restorewalkapp@gmail.com
We aim to reply within 10 working days.
If you are in danger or facing an emergency, please contact your local emergency services right away. Restore is not an emergency service and cannot contact anyone on your behalf. If you are thinking about harming yourself, please reach out to a crisis line or someone you trust now.
- New Zealand: call or text 1737, any time.
- United States: call or text 988.
- Canada: call or text 9-8-8.
- Australia: call Lifeline on 13 11 14.
Common questions
I have lost my backup key
When you back up, Restore locks your data with a key created on your phone, and neither we nor Google ever hold it. That is what keeps your journal private, and it also means that if you lose the key and your phone, we cannot recover the backup. Please save your key somewhere safe, such as a password manager.
I am moving to a new phone
Sign in on the new phone with the same Apple or Google account and enter your backup key to bring your backup across. Restore your backup there first, before deleting anything on the old phone or deleting your account.
Something is not working
Please write to us and tell us what happened, which phone you have, and what version of its software it runs. A screenshot helps. Please do not send us what you have written in your journal; we do not need it to fix a problem.
I want to delete my account
You can do this inside the app, or by writing to us. The steps are on the delete your account page.
Does Restore use AI?
Not on anything you write. Your Journal and My Walk entries are never sent to an AI. You can read more on the our promise page. The one thing you can choose to send us is a Share Your Story message, which a person reads.
I want to know what happens to my information
Our Privacy Policy explains it in plain words. You can also write to us to see, correct or delete what we hold about you.